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Online Security
www.sfalo.com is committed to protecting your privacy. We use sophisticated encryption technology and secure servers to keep your personal information (including your name, email and mailing address, phone number, credit card information and purchase history) safe. All your ordering information is protected during transmission by using the Secure Sockets Layer (SSL), which encrypts the information that you input so it can't be read in transit. In addition, the customer data we collect is protected against unauthorized access.
www.sfalo.com is committed to meet fully, and where possible exceed, internationally recognizable standards of personal data privacy protection, in complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong)
Copyright
All trademarks, product names, company names and logos appearing on www.sfalo.com are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons and images are the exclusive property of www.sfalo.com and are protected by Hong Kong and international copyright and other applicable intellectual property laws.
Non-returnable items
we DO NOT ACCEPT returns of certain products, including:
Any product that has been opened or used (taken out of its plastic wrap or box).
Any product that is not in its original condition, is damaged, or is missing parts.
Any free gift product and samples.
In the event of dispute, www.sfalo.com's decision shall be final and conclusive.
Undeliverable orders
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, import problem or refused by recipient.
When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)
The Terms of Use were updated on 1st Aug 2008
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